Includes remote support for ANY one (1) Windows 7/8/10 personal computer. Includes up to one (1) hour of general support by remote technician as well as telephone support if required. Covers virus removal, application errors, boot process, software updates, driver installation, optimization, and general support. Parts not included. *Requires that the computer does boot properly and can access the internet. Do not select this option if the computer does NOT boot properly or cannot access the interent in its current condition. Please select the on-site service option instead. You must purchase a separate $59 support for each computer, even if service is completed under one (1) hour. Same-day service if ordered before 12 noon, otherwise next business day service is guaranteed, within business hours.